Frequently Asked Questions

Tendo luxury travel is a regional expert and leading specialist for holiday planning and provision of complete tourist services in southern Dalmatia, the Dubrovnik area, and wider. Our business is based on quality presentation and complete tourist offers, professional and individual service oriented to client wishes and needs. 

We are an active member of UHPA ( ACTA /Association of Croatian Travel Agencies) which guarantee of the service quality and authenticity of products and services. We’re taking special care of our clients during their stay at their destination or use of our services and we are always at your disposal ready to help and share useful and helpful information.

Throughout the past, we had countless satisfied and returning clients which present our success and pride and we hope that you will become one of them in a near future. Our goal is satisfied clients and professional service which goes beyond your expectations!

You can count on our kind and knowledgeable staff to offer you the attention, care, and service necessary to have a trip that is both memorable and trouble-free.

Our business is based on quality presentation and complete tourist offers, professional and individual service oriented to client wishes and needs. You can read reviews about our agency on our Reviews page or on official our TripAdvisor page.
 

Offer program
Includes the most tourist products and services in Croatia and we would like to point out the services :

Private boat tours

Tendo Luxury Travel is an industry leader when it comes to providing speedboat tours in the Dubrovnik region. Participate in our Private Cave Tours as well as our Private Boat Trips to the Islands in the Area. We will make arrangements for an enjoyable day spent at sea in the vicinity of Dubrovnik, and you will have the option of paying a private visit to one of the islands in the area. There are a variety of boat rental alternatives available, ranging from moderate to high to luxury. To create the ideal day at sea for you, one that you will never forget, we will not only show you the greatest areas to swim and snorkel but also recommend the best eateries on the islands.

If you decide to go with our company to find a boat rental service in Dubrovnik, you will only be one click away from a memorable experience on the water in this city.

Tailor-made private excursions

Private day tours/excursions in Dubrovnik are taken by one or more passengers (all in the same party) on the date of their choice, subject to schedules and availability. In other words, our private excursions in Dubrovnik are just you (and/or your group) and adriaticGlobal.Net guide or/and driver/skipper - there are no join-in travelers. Private excursions offer the following benefits : they are flexible with itinerary, so you can enjoy trip planning with your own tour guide, and enjoy boats & vehicles that cater to only you for sightseeing popular attractions in comfort way.

Yacht and boat charter

We all dream of the right day on a boat! Would you like to engage in the adventure of exploring the Adriatic sea and enjoying its true beauty by boat? The Adriatic Sea has over 1000 islands and that's why it is often called the nautical paradise, and most southern part of the Adriatic sea, is well known as the most exciting one.

The actual advantages of a brand new yacht charter would be the flexibility to visit in which you want, within the cruising a part of the yacht, moreover as accomplish what you want after you need. To realize a charter vacation on the Adriatic coast, you will need to rent a yacht to explore 1000 (one thousand) islands on the Croatian side of the Adriatic, starting from Dubrovnik, Hvar, Kornati, Split, Zadar, Brijuni, Pula, Rovinj.

Private transfers on land and sea

Transfers with the boat - Transportation from the airports to the islands (direct). Your captain will pick you up and transport you directly to your destination, making your transfers a unique experience. Depending on the length of your stay, we may also transport you back to the airport. Avoid standing in line for the ferry. You decide to book a private transfer, so the entire boat is reserved just for you. You might take a private car from the port where you arrive at your destination to your residence, and then have the same car take you back to the port when you leave. We cover all major destinations such as : Dubrovnik, Mljet, Korcula, Hvar, Brac, Vis, Kornati, and Split in the Croatian part of the Adriatic, and we can organize transfers from Croatia to Montenegro (Budva, Kotor, Porto Montenegro, Porto Novi) or Montenegro to Croatia. 
Check our private boat transfer offer. 

Transfer with the car - If you are traveling with family, in a group, or on business, for example, and you would prefer your own vehicle to go straight to where you need to go with a registered driver, then a private transfer may be the ideal choice for you. With a private service, you can make arrangements to meet your driver at a location that has been predetermined in advance, pre-book seats for youngsters, or pre-book space for more luggage. We cover all major destinations such as : Dubrovnik, Split, Zagreb, and Rovinj in the Croatian part of the Adriatic, and we can organize transfers from Croatia to Montenegro and Italy

Check our private ground services (car transfers) offer.

Corporate travel events

Tendo Luxury travel is a full-service agency offering complete tour planning for individuals and groups of all sizes. We will provide you with professional tailor-made tours and destination services. As your partner, it is our duty to make your group event fun and memorable, therefore we will help you to plan your next event from start to finish and achieve your objectives by designing imaginative special events, fun-filled tours, and unique theme parties that make a lasting impression.

Payment with credit card / OFFLINE

If you choose this method of payment, our customer service will send you a calculation and credit card authorization form,  you will need to fill it in and return it to the agency by email. Be advised that only a signed form authorizes us to charge the booking balance of your reservation according to the chosen payment terms. For security reasons, you can call us to dictate your credit card number. Upon charging your credit card, the same amount is converted into your country's currency according to the exchange rate of credit card associations. There is a possibility of a slight difference from the original price stated on our website due to this conversion!

Payment with credit card / ONILE

In co-operation with our business bank Raiffeisenbank Austria, we have provided you with online credit card payment. If you choose this payment method, upon granted inquiry our customer service will send you an email, quote, and link for credit card authorization pages through our payment gateway secured with an SSL key : https://pos.adriaticglobal.net. Clicking on a link you will be redirected to adriaticGlobal.Net TA pages on which you must enter the required information and follow the application instructions to complete the payment. adriaticGlobal TA and Raiffeisenbank Austria guarantee the security of your online purchases by using 3D safety standards laid down by Visa International (Verified by Visa) and MasterCard Worldwide (MasterCard Secure Code).

Payment from abroad via bank transfer:

This method of payment refers exclusively to foreign customers/guests. If you choose to pay by bank transfer, please transfer the confirmed amount of service to the account of Tendo luxury travek agency.
Our bank beneficiary details are :

PayPal payment

We accept payments with PayPal. Please inform us if you like to process payment via the PayPal service.

Notes:

1. Certain payment options do not apply to all products and services.
2. Transaction fees are paid by the customer/guest and it is included in prices.
3. After payment is done, the customer/guest may be asked to send confirmation of payment by e-mail.
4. After payment is done, the customer/guest may be asked to send confirmation of payment by e-mail.
5. The moment of reception of payment confirmation or credit card authorization form will be considered as accrued benefit and confirmation of reservation

The euro

As of 01 January 2023, the currency of Croatia is the euro.

For all our services mostly you can cancel up to 48-24 hours before the tour check-in. Always In case of client illness, physical condition, accident, or injury prior to service star agency will in good manners offer a full refund.

Yes! Contact us to find out more about discounts.

The places you visit depend on the specific private boat tour, yacht route, weather conditions and the time available on the water. Each product page lists its own suggested itinerary and main highlights.

For Dubrovnik private boat and yacht experiences, routes may include islands, secluded bays, swimming stops, coastal towns, caves, Boka Bay, Montenegro coastline or other points of interest depending on the selected tour. Final routing is agreed before departure and may be adjusted by the captain for safety and sea conditions.

Yes. Most private boat tours and yacht experiences can be customized within the confirmed duration of the tour. You can usually adjust the balance between sightseeing, panorama cruising, swimming, lunch, time ashore and direct transfer time.

The final route always depends on yacht availability, weather, sea conditions, port rules and, for cross-border routes such as Dubrovnik to Montenegro, border formalities.

Private boat tours from Dubrovnik can be arranged in different versions depending on the selected product, yacht or speedboat class, destination, duration and preferred pace. Some routes are focused on swimming and hidden bays, others on coastal sightseeing, island hopping, lunch stops, transfers or cross-border yacht routes such as Dubrovnik to Montenegro.

Combinations are possible when they fit safely within the confirmed tour duration. The final plan is agreed before departure and may be adjusted according to weather, sea conditions, port rules and captain recommendation.

Prices you can view under the options tab. You can choose to reserve now and pay later for this tour. 

At first, the difference is in the size of the boat, which represents how many people feel comfortable on such a boat to enjoy the sea. Then, if you are not already familiar, the ships have different equipment and designs. 

Most medium-class boats are with outboard motors up to 6.5 meters long. Then come high-class boats with inboard engines, which is not necessarily the case.
The biggest difference between medium and high-class boats is in the equipment and design. The high-class speedboat is mostly sporty and recommended for up to 4 people, while the medium class is recommended for 2 people.

Executive boats are 8-9 meters in size, newer years with outboard or inboard engines, but all have toilets. In the Executive class of boats, we are talking about luxury speedboats of recent years with a lot of equipment and an attractive appearance.

Motor yachts are 9 - 11 meters long, with a saloon, flybridge, kitchen, and stern for swimming. Executive motor yachts are 11 - 14 meters long, but more recently built.

Luxury yachts are a story by themselves, this is really about great luxury for people who demand such a service.

If you are not sure what kind of boat you want, consider that the captain of the boat is responsible for providing you with the best possible service. All our captains are professionals and will do everything for you to have a great time.

Yes, shade is a must when enjoying Dubrovnik waters!

• All our boat tours and private excursions are 100% refundable if canceled by us due to unfavorable or unsafe weather conditions.
• WE WILL CONTACT YOU as soon as the captain knows – you can also contact us to find out if you have any doubts about the weather.
• We make every effort to contact you a reasonable amount of time before the tour (we will call, email, and text you) but sometimes we do not cancel until the last minute due to unpredictable weather nowadays. If we do not contact you, please head to the tour as normal.
• Our Master Captains are professionals and safety is our number 1 concern.
• You can reschedule your trip for a later date with no expiration or receive a full refund. Your cancellation email will have instructions on how to re-book your trip or request a refund.

Yes we do a private events. You can contact us via email : cs@tendo.hr or via our contact page
 

Please send us all informations about your requirments
 

In April / October / November boat tours really depends on the water conditions. In case the tour can't be done due to weather conditions we will always either issue a full refund or try to postpone the tour to the next day. 

• Medium-class boats are not equipped with toilets. 
• Some of the high-class category speed boats have toilets. 
• All executive-class speedboats have toilets and some have bathrooms also.
• Motor yachts, Executive motor yachts, and Luxury yachts have bathrooms (more than one)

• Cancel at least 48 hours before your scheduled tour in order to receive a full refund.
• No refunds for cancellations within 48 hours of your scheduled cruise, or no-shows.

The price depends on the selected route, tour duration, boat or yacht class, group size, season, fuel requirements and any optional services such as lunch, transfers, guides or special arrangements.

Shorter Dubrovnik boat tours usually have a different price structure than full-day private yacht routes or cross-border experiences such as Dubrovnik to Montenegro. For tailor-made routes, we confirm the final price in the personalized offer before booking.

Both options are possible on most private boat and yacht tours. Some guests prefer a relaxed panorama cruise with swimming stops, while others want time ashore for sightseeing, lunch or a short walk in a coastal town.

Stops ashore depend on the selected destination, local docking options, weather, sea conditions and the total tour duration. The captain and operations team will help shape a realistic route for the time available.

Island Korcula, on the way from Dubrovnik to Hvar or Hvar to Dubrovnik. 

At first, the difference is in the size of the boat, which represents how many people feel comfortable on such a boat to enjoy the sea. Then, if you are not already familiar, the ships have different equipment and designs. 

Most medium-class boats are with outboard motors up to 6.5 meters long. Then come high-class boats with inboard engines, which is not necessarily the case.
The biggest difference between medium and high-class boats is in the equipment and design. The high-class speedboat is mostly sporty and recommended for up to 4 people, while the medium class is recommended for 2 people.

Executive boats are 8-9 meters in size, newer years with outboard or inboard engines, but all have toilets. In the Executive class of boats, we are talking about luxury speedboats of recent years with a lot of equipment and an attractive appearance.

Motor yachts are 9 - 11 meters long, with a saloon, flybridge, kitchen, and stern for swimming. Executive motor yachts are 11 - 14 meters long, but more recently built.

Luxury yachts are a story by themselves, this is really about great luxury for people who demand such a service.

If you are not sure what kind of boat you want, consider that the captain of the boat is responsible for providing you with the best possible service. All our captains are professionals and will do everything for you to have a great time.

All boats are shaded, they have a bimini top (canopy) used as protection from the sun.

• Medium-class boats are not equipped with toilets. 
• Some of the high-class category speed boats have toilets. 
• All executive-class speedboats have toilets and some have bathrooms also.
• Motor yachts, Executive motor yachts, and Luxury yachts have bathrooms (more than one)
• Note: On the islands, there are also restrooms in coffee bars and restaurants. 

Prices you can view under the options (gears) tab. You can choose to reserve now and pay later for this tour. 

Points about the cancellation policy are : 

• All our boat tours and private excursions are 100% refundable if canceled by us due to unfavorable or unsafe weather conditions.
• WE WILL CONTACT YOU as soon as the captain knows – you can also contact us to find out if you have any doubts about the weather.
• We make every effort to contact you a reasonable amount of time before the tour (we will call, email, and text you) but sometimes we do not cancel until the last minute due to unpredictable weather nowadays. If we do not contact you, please head to the tour as normal.
• Our Master Captains are professionals and safety is our number 1 concern.
• You can reschedule your trip for a later date with no expiration or receive a full refund. Your cancellation email will have instructions on how to re-book your trip or request a refund.
• Cancel at least 48 hours before your scheduled tour in order to receive a full refund.
• No refunds for cancellations within 48 hours of your scheduled cruise, or no-shows.

You will be guided to the best locations by our skilled skippers, but you will be in charge of determining how much time you want to spend at each stop along the way. Island hopping, the Blue Cave, seduced bays, hidden coves, and so much more...

Prices you can view under the options tab. You can choose to reserve now and pay later for this tour. 

• All our boat tours and private excursions are 100% refundable if canceled by us due to unfavorable or unsafe weather conditions.
• WE WILL CONTACT YOU as soon as the captain knows – you can also contact us to find out if you have any doubts about the weather.
• We make every effort to contact you a reasonable amount of time before the tour (we will call, email, and text you) but sometimes we do not cancel until the last minute due to unpredictable weather nowadays. If we do not contact you, please head to the tour as normal.
• Our Master Captains are professionals and safety is our number 1 concern.
• You can reschedule your trip for a later date with no expiration or receive a full refund. Your cancellation email will have instructions on how to re-book your trip or request a refund.

Yes we do a private events. You can contact us via email : cs@adriaticglobal.net or via our contact page 
Please send us all informations about your requirments
 

In April / October / November boat tours really depends on the water conditions. In case the tour can't be done due to weather conditions we will always either issue a full refund or try to postpone the tour to the next day. 

• Cancel at least 48 hours before your scheduled tour in order to receive a full refund.
• No refunds for cancellations within 48 hours of your scheduled cruise, or no-shows.

The definition for a private tour is an itinerary run exclusively for you and your family or friends.

Yes but you can choose to reserve now and pay later option. 

In April / October / November boat tours really depends on the water conditions. In case the tour can't be done due to weather conditions we will always either issue a full refund or try to postpone the tour to the next day.